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Return accepted 3/28/21 but STILL no payment made; still showing tax due — help!

I set everything up to pay my taxes as a deduction or debit from my bank account as I have done every year, but it's been almost a week since my taxes were accepted and it's still showing as tax due. Why hasn't it been taken out yet? I have never seen it this delayed.

 

It's very hard to find answers about this. Many of the forum searches here lead to OLD instructions about how to find the payment date that DO NOT APPLY to how the TurboTax website is set up now. There used to be (apparently) a "Federal Information Worksheet Part V - Direct Deposit or Direct Debit" but I see no way to navigate to that or download it on my TT page.

 

Why can't we see all of our forms? Why is all of this so confusing and taking so long? Is it just COVID? It would just be nice to know what to expect. The withdrawal date should not be so hard to find or perhaps the timing could just be made more explicit right in the timeline on the main landing page.

 

Thanks for any insights.

 

UPDATE: I went to my IRS account page -- https://sa.www4.irs.gov/ola/payment_activity -- and it shows the pending payment, so that's a relief. It also says processing "may take up to 1 week." I think TurboTax should add this language somewhere obvious on our account landing pages. And it should ALSO make it easier to find our withdrawal date and see whether there is actually a pending payment. Just showing "tax due" is disturbing and confusing.

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2 Replies

Return accepted 3/28/21 but STILL no payment made; still showing tax due — help!

Why does my TT account say I still owe tax due?

 

TT does not update after your return has been accepted.  Your account will always show the result of the return you prepared using the software.  TurboTax never knows if you received your refund —or how, when or even if you paid tax due.  Your proof that you paid your tax will be your own bank/credit card records.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Return accepted 3/28/21 but STILL no payment made; still showing tax due — help!

Thanks. I really believe I have gotten e-notices before from TT when the taxes were paid / deducted, if I'm not mistaken. I just think the language could be improved on the TT landing page to clarify all that. Thanks for the response!

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