Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
TurboTax has you covered during Covid. Get the latest second stimulus info here.
Showing results for 
Search instead for 
Did you mean: 
Returning Member


I e filed my Federal, home state (and state I had worked in for a short time) last April.  Recently I followed up (having received nothing) and found that the 3 entities had sent the refund amounts to my bank.  The bank has no record of receiving anything.  My question:  I had agreed to have turbo tax take their fee out of my refund.  Is the processing of these fees what is holding up my refunds?  Getting so frustrated because I can't reach a human with this company!!!

2 Replies
Level 15


Only your federal tax refund is used to pay the TurboTax account fees.  Your state tax refunds are not affected whatsoever by the pay with refund option.


If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website -

Tax Products Group Contact Information -


How you chose to receive the state tax refund will be on the State Filing Instructions page included with your tax return.

Sign onto your TurboTax online account -

Scroll down and click on Add a State.  This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return.





Returning Member


Thank you !

Privacy Settings