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Unfortunately, I am unable to access your account. However, if you believe that you were overcharged by TurboTax you can call customer support for a refund. This is the number to customer support: (800) 446-8848.
Also, if your refund was less than you expected sometimes the reason is a refund offset or an adjustment to your return by the IRS. Please see this:
https://ttlc.intuit.com/replies/3288510
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