Refund on hold

[Schanell0317]

I filed 2-6-20 and called and spoke to Irs more then 3xs since and got told different every time how ever I was told my taxes are on hold due to verification of income. As well as my social looks like it was never filled. And that I’m not being audited or looked at as identity theft but here it is May and I have yet received my refund. Who can I contact to help me out a actual representative and not a send off number that just has an operator speaking 

[rudolph2601]

New York State Department of Taxation and Finance refund was not allowed based on the following: Documentation submitted does not support the claim. Your real property tax credit was computed incorrectly. Based on the information provided, it has been determined that Form IT-201-X, Amended Resident Income Tax Return, should be filed.

Taxpayer ID: [social security number removed]

Spouse ID: [social security number removed]

Tax year: 2019

Return document locator number: PH[phone number removed]

[JotikaT2]

It depends.

IRS operations are limited during the Covid-19 pandemic.  Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

The IRS issues a lot of refunds within 21 days, but it has been taking longer.  Try using the following link to track your refund.

IRS processing time and refund status 

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions