Refund on hold

I filed 2-6-20 and called and spoke to Irs more then 3xs since and got told different every time how ever I was told my taxes are on hold due to verification of income. As well as my social looks like it was never filled. And that I’m not being audited or looked at as identity theft but here it is May and I have yet received my refund. Who can I contact to help me out a actual representative and not a send off number that just has an operator speaking