Refund late still processing after four weeks

It has been four weeks and the irs app still says l
“Your tax return is still being processed. A refund date will be provided...” I called after 21 days and they told me that they can’t provide any information other than what I see on the app because they “wouldn’t know” ?? Who would know? No letters from IRS and no updates on app.

posted

Just got off the phone with IRS again. Apparently a letter was sent but I have not received it. My return is under review. A lot of forums say that WMR or the IRS app will state if you are under review or if letter was sent. That is not true. There was no indication of a review online. Don’t bother with the app or website, just call after 21 days if no refund received.