Refund from Turbo Tax

[loveat3190]

Has anyone ever gotten a refund directly from Turbo Tax? I filed this year. Was charged for the wrong products and over paid. But it came out of my refund. I've literally spoke with over 5 reps. The very first one actually processed the refund. Finally spoke with someone who emailed my all the info on the refund. Just am not sure how to check the status. The last 3 people I've spoken to give me all different answers. I just want to know where it is in processing. This tax filing has been the worst. I'll never file with them again. Does anyone know how to check on a refund owed by Turbo Tax? Besides calling. I can't get any help from anyone. Even with an order number, refund number and a case number. 

[Cynthiad66]

Use the link below to track your request without speaking to anyone.

Track Refund Request from TurboTax

[loveat3190]

Thank you. You can only use that link if you requested your refund through it. Mine was done by phone. When I put my case number in that it says case closed. Which has me now super stressed. When I called yesterday to just ask a rep about it. All they would keep saying is takes 14 days. And I asked can you tell me where it is in the refund process and they would say the same thing. I even have a case number, a refund number and my order number. They were absolutely no help. It's like they don't know anything and don't want to even try to look. 

[taxlady28]

The refund was submitted.  Someone will decide whether or not to approve it.  That normally happens around June.  Just wait until about June and then call and ask if your refund has been approved.   You may be lucky and get a refund.