Refund Advance

[User17695587514]

• I paid for a tax expert, but I’m not receiving any expert advice. I’m receiving the same information that I can provide for myself by looking it up online. I need specific details on when my refund advance will be deposited being that the IRS has already accepted my return

[xmasbaby0]

 You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbota...

[User17695587514]

No need, the live help that was paid for has no answers either, seems to be a lot of copy paste replies, and they have no solution to the refund advance. Not being attached to my taxes that were filed. I’ve filed a complaint for investigation. I WILL NEVER USE TURBO TAX OR ITS AFFILIATES GOING FORWARD. This company gave false pretenses for a refund advance that was never properly processed with intent to gain business to benefit the company rather than the client.

[KirbyR]

I got the email saying I'm approved then its not an available when you check out. From understanding and reading comments here, you have to check the $35 bank option then ask for the advance instead of last year you checked the 5 day deposit with Karma and then you had the option to check the refund advance. They are a hot mess. This is an issue every year for years so honestly because of that they are not trust worthy.