Refund advance

What don’t they see exactly? I filled and was accepted today but no word on the advance. It’s says it will be deposited in 1-2 hours but I haven’t seen or heard anything

There will not be a deposit until the IRS processes your return.

Yeah I’m in the same boat. It’s accepted 1/21 and no refund advance. I think it’s this partnership with credit karma messing things up. I’ve been transferred back and forth between turbo tax first century and credit karma all day today for no one to give me any information. I’ve been doing my taxes for ten years on turbo tax getting a refund advance within minutes of its accepting refund not approving. And this year I’m being told different. I also was made to do credit karma option. I just asked the last Gentleman status from turbo tax and he said he don’t see the code saying I was approved so he’s assuming I was denied. I don’t believe that to be honest.  

Same issue and I think I figured it out but haven’t got a solution yet! So I filled these steps:

1. Sign in TurboTax if you haven't already.
2. On the Tax Home screen with the amount of your refund and status, scroll down and select Add a State (don't worry, we aren't adding a state) to access your tax forms and worksheets.
3. In the left menu, select Tax Tools then Print Center.
4. On the TurboTax Print Center screen, select Print, save or preview this year’s return.
5. On the next TurboTax Print Center screen, select 2021 federal returns and Include government and TurboTax worksheets (optional) then select View or print forms.
6. The information will be on the first page, Electronic Filing Instructions for your 2021 Federal Tax Return next to Balance Due/Refund 

I found an application was submitted to green dot bank which is not affiliated with first century bank! Green dot is the bank turbo tax used last year so I’m guessing there is an issue in the system where TurboTax is sending applications to green dot bank instead of first century bank. 
also when I filed they was not 1 thing that mentioned green dot bank so how the hell is there an agreement for green dot bank to receive any of my information? Waiting to contact TurboTax on this. Cause it all well could be a law suit if they provided info to a bank I didn’t agree to…. Right?!?

Did you get an email first or did the funds just show up? Also what time of day was your accepted on the 24th? Because mine was accepted at 6:51 EST and I’m still waiting

@Machado I am glad you brought up the part about Green Dot Bank.  I too followed those steps to see where my refund was supposed to go and saw mention of green dot bank but at the time didn't think anything of it because it had my newly created Credit Karma account information listed for where the IRS would be sending the funds. Also at the time I did not know that the bank they were now using was First Century Bank so I just assumed green dot was correct but unless green dot is involved in the Credit Karma Spend account which is very possible because all of these online bank accounts that have been popping up all over like Chime and Brex, etc. Are backed by a larger bank.  So that is definitely a possibility but the fact we are having so many issues makes me wonder if your correct and green dot is not involved at all and TT possibly sent our information to them instead of First Century which would definitely explain why First Century has not issued our advances!  

I have the same exact problem. Mine was accepted on the 21st. When I didn't get my advance I finally called on the 25th. Tuebotax said on their end on the section for approved or denied, it is just blank. The customer service representative helping me said "that's weird". But still couldn't help me. I asked her to transfer me to someone who could help me and even that person was a loss for words. It has something to do with credit karma. I have used tuebotax for 3 years and never had an issue. I was forced to open an account with them for the advance and now I won't receive it when I know I would have. Turbotax needs to address this now or they will be losing a few customers next year.

Yea they do it for some customers I guess I filed on the 22 got accepted on the 24 and still no refund advance this is nonsense and the only reason I filed with TurboTax again this year already had my credit karma card set up 

I'm having the same issue. Called turbotax and after about 30 minutes on the phone (being VERY patient and polite) the guy just sent me another order confirmation email and hung up on me. I ONLY applied for the advance because it said that I would get it so quick because I am in a bind. No loan acceptance email, no confirmation for the advance and my return is ACCEPTED by the government. I'd like to know when a solution to this issue is coming. 

The problem I'm having is that I filed, was approved for 3500 refund advance. The whole time before acceptance it said I was approved and gave me the whole 1 hrs message. As soon as my refund was accepted by the IRS, my refund advance changed to not approved. Anyone else have this happen?