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Level 1
January 28, 2020
Question

Refund advance

  • January 28, 2020
  • 1 reply
  • 3 views

It’s been over 36 hours since my refund was accepted  but I haven’t received my advance yet that I was approved for, nor does any of the bank acct info work. I’m not sure what the problem is..

    1 reply

    DonnaLO
    Level 12
    January 29, 2020

    If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

     

    Here is more information about the Refund Advance process:

    https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

     

    If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number for online purchases, call us toll-free at (888) 285-4169.

    If you received a Refund Advance last year, you’ll need to create a new account to see your Refund Advance funds for this year. You won’t see the funds if you log in with the account you made last year.

     

    Here is more information: https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

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    Level 2
    January 29, 2020

    Why can’t i talk to a live agent? I’m getting very frustrated with this refund advance process 

    Level 15
    January 29, 2020

    You can speak with a live person by calling (888) 285-4169.

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