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Loblolly
Returning Member

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

 
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25 Replies

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

Are you asking about messages in this forum?  If so, click on your screen name above, and it will show you all the threads you started in this forum.

Or are you asking about messages you received in your account from your live tax expert?
Loblolly
Returning Member

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

Thanks... no, it is reference to my account and I have incoming messages from TT,

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

If you are referring to messages inside your account then try this:

Log into your account, and in the upper right corner click the red box that says Expert Help.  Click on the Expert Advice button, then in the window that appears, look for "my contact history".  Click that, and in the message(s) that appear, click on each one, and you should see each message.


Loblolly
Returning Member

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

Ugh.... I been at my taxes for too long... As suggested, clicked on the red box, then hit contact history... it was just appointments etc.. nothing like the answers to two specific questions I had asked...

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

If you can't find your account messages, here's how to contact TurboTax on Monday.

FAQ:   How do I connect with a tax expert in TurboTax Live?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live">https...>

If you are referring to 2 questions you asked in this forum, click on your screen name above to see the threads where you asked them.
djzmom77
Expert Alumni

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

Not helpful, did not work

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Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

@djzmom77 

 

You posted to a thread that is several months old so the instructions may no longer be valid ... what are YOU  trying to do ? 

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

And This is a new forum layout. Some posts that have June 2019 dates are really older posts from the old forum that got moved over. So they might be for prior years and not current info. When they migrated over the dates got changed to June 2019. And the screen shots got deleted. 

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

Where can I view received messages in my account from my live tax expert?

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

see the talk bubbles to the left of the big buttonsee the talk bubbles to the left of the big button

Sonia2
New Member

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

I can’t read my message from turbo tax omg smh sad never had problems tell now 

kmilonas1
New Member

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

having same problem, have tried half a day to resolve it but no luck. WORST SERVICE EVER LAST TIME I USED TURBOTAX

Kevin504
Returning Member

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

I got a message say  check my inbox but where do I find the inbox

Received messages from turbo tax, but do not know how to retrieve and read them. Need guidance on where to find them.

Same here, but I don't thinks its real because there is nowhere to receive messages in turbo tax. I 've been all over my account and do not see an inbox for messages.

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