@Muffyduffy42 wrote:
Yes. IRS said they sent the check to my bank on May 2.
This thread is all jumbled up with multiple users, so it's getting very difficult to follow. Each of the people posting in this thread should have had their own separate thread, so it makes it confusing.
You said the IRS sent a "check" on May 2. What do you mean by a "check?" If it was a direct deposit, the IRS should have sent your refund as an electronic deposit of funds and not a check.
How did you get that information about May 2? Have you actually spoken to a live person at the IRS, or are you referring to the "Where's My Refund" tool?
It's hard to suggest anything, since your entire situation is still not clear, and I'm only getting bits and pieces instead of the full story. Was the routing number correct? i.e., did it go to the correct bank, but was deposited into the wrong account? i.e., did your bank accept it even with the name and account number mismatch? Have you spoken to your bank about it so they can see if it was indeed deposited into that wrong account number?
Normally, if the name does not match the account number, the bank would refuse the electronic deposit and send it back to the IRS, who would then send you a check in the mail to the address on the return. Or a bank may send it back to an intermediary bank (see next paragraph) if you used the option to pay TurboTax fees out of your refund. In that case it would be the intermediary bank that mails a paper check in the mail to the address on the return.
There could be an intermediary bank involved if you had any TurboTax product fees that you paid out of the refund. Did you have any TurboTax fees that you chose to pay out of the Federal refund? If you chose that option, the refund first goes from the IRS to an intermediary bank where the fees are subtracted, then that bank sends it on to your bank account. If you chose that option to pay fees, we can tell you how to speak to the intermediary company that handles that. If you did NOT have any TurboTax product fees or did not pay them that way, then this paragraph does not apply to you.
If you have not spoken to a live agent at the IRS, see the instructions I left another user in this same thread on how to reach one. It tells you how to maneuver through their phone system to get to a live agent.
What edition did you use--did you use a free product, or did you use a paid edition (PLUS or higher)?
If you used a paid product, we can tell you how to talk to TurboTax Support by phone. It might be easier for them to figure out your situation in a realtime live conversation.
