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Level 2

Solved

Why would CA state return still show as pending after 2 days?

Forum|Forum|5 years ago
February 15, 2021
55 replies
0 views

In past years the CA state return was accepted in minutes, it has now been two days.

TurboTax Deluxe Online

Best answer by GabiU

I'm closing this thread.
Many transmission hiccups have been resolved.

If your return is still "pending" 48 hours after e-filing, please send me a private message. It's also been reported that the IRS tracking tool is seeing delays.
I'll try to get to you as soon as possible. Thank you for your patience and kindness!

Show previous replies

jim a1

Level 2

I had the same problem. I filed both on Jan 31 and got my federal return today. Still nothing concerning my CA return. I got in touch with CA FTB and they stated that they didn’t open for business until Feb 5. So, if anything was sent prior to the fifth of Feb, it wouldn’t have been accepted. And, unfortunately, it wasn’t rejected either. He used the wording as it was a one shot try. He said I should go in and try to resubmit it in TurboTax which didn’t work. He then suggested I print it out and send it through the mail. I then called TurboTax to see if they could resubmit my state tax return. The guy said he couldn’t because he had no access to my file. He then said he would send me a refund paper which I would have to fill out and send back so I could get my filing charge back. So, even though TurboTax said they e-filed your state tax form, they didn’t because the state hadn’t opened for business yet. I have no idea how the woman who filed very early got her state refund back.

CalPeach

Level 3

There is no point contacting TurboTax. Based on what I’m hearing you will only get ‘maybe’ which means that don’t know. Based on the ftb site they started accepting returns in January but all forms were not available. I don’t see why we can’t refile if California has not accepted our return.

Vxs8496

Level 2

Same here. Federal was accepted 2/12. California still pending. Both filed 2/1

yushen0220

Level 2

Still waiting...

"We will send you an email within 48 hours with confirmation that your return has been filed, or instructions for any additional steps that need to be taken to ensure an accurate return is accepted, and you receive every dollar you deserve. "

Has anyone received the confirmation?

NDea83

Level 2

I'll bet if they knew they were going to lose 25-50% of their customers that they would be more proactive with customer service and communication to assuage the concerns of that customer base. This may be the last time I use their products.

derda1

Level 2

First...and Last.....time I will use TurboTax.

I always used a tax accountant in the past, but decided I would save a little and do it myself.

I will not make that mistake again.

Paulalugocasas

Level 2

Hello ,

Coming across the same issue ... state shows pending and Federal was accepted soon after done.

JimPB

Level 2

When I, in my TurboTax Premier, looked at “Show Electronic Filing Status History” and then broke the info into what TurboTax is saying into two groupings, an IRS grouping and a CA tax grouping, it clearly showed that TurboTax worked with the IRS return from “Return Received” to “Return Forwarded” to “Return Accepted” with different days and times.

But with CA’s tax return the only entry (repeated many times with the same date and time) is “Return Received - Your return has been received and will be forwarded to the taxing agency at the appropriate time.”

Thus, TurboTax clearly has dropped the ball and needs to fix the problem with the CA e-filing!

Electronic Filing History (for IRS)

February 09, 2021 04:54 PM PST

Return Received - Your return has been received and will be forwarded to the taxing agency at the appropriate time.

February 12, 2021 06:35 PM PST

Return Forwarded - The Intuit Electronic Filing Center has forwarded your return to the government. We will email you when your returns are accepted by the government, usually in 24 to 48 hours. Some states may take up to 5 business days for processing.

February 12, 2021 10:07 PM PST

Return Accepted - The government accepted your return on Feb. 12, 2021. If you haven't already, you can print any required forms and copy for your records after confirming your status in TurboTax.

Electronic Filing History (for CA)

February 09, 2021 04:54 PM PST California Individual Return Received - Your return has been received and will be forwarded to the taxing agency at the appropriate time.

You can find in TurboTax your “Show Electronic Filing Status History” by clicking on “File” and then “Electronic Filing”.

Jason707

Level 5

This is EXACTLY how mine shows up, duplicate entries a ton of times.

Jfel1234

Level 2

FYI - we’ve been in same boat as you all. Submitted returns before the 12th of Feb, Federal was accepted right away on that date, CA state has been pending. I just received an email from Turbotax stating CA state return was rejected due to a Turbotax software error. Have to resubmit and efile again. Hopefully things will move quickly now. Just a heads up!

Jason707

Level 5

Looks like we are all getting the CA rejection at the same time. I also just re-submitted now I am back to pending. Let's see if we all get acceptance quickly.

ZachZ

Level 2

Yep! Mine CA State refund got rejected a few minutes ago as well. I assume this is good news!

jj7900

Level 2

I just received an email from TurboTax stating that my state was rejected due to a software issue in their part ... just resubmitted again hoping everything goes well now ...

Freestuff

Level 2

Like others, I received an email stating that TurboTax had a software error and I had to re-file CA State again. I followed the instructions and it now says "Pending" again. Hopefully it'll go through within the next 24-48 hours this time. We should get compensation for the time we've had to put into researching this issue and correcting TURBOTAX's mistake.

We willy

Level 2

A glitch in their software. I just received an email stating that my return was rejected due to a software glitch. It stars to follow the directions and it will be corrected.

ZandImom

Level 2

They had an error in the software that doesn’t allow you to get the benefit of some right offs. I received and email this afternoon. All I had to do was log in and resubmit because the error didn’t pertain to me. If it does pertain to you, you may be eligible for a larger refund if you are receiving one.

yushen0220

Level 2

Just checked the efile history: 4:04pm, the return was forwarded to state agency.

Jason707

Level 5

I just did the same check...and I have the exact same forwarded time of 4:04pm. I submitted my correction much earlier so perhaps Turbotax double checked it before forwarded to cal state.