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The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.
There is a delay in processing the returns as the IRS is not processing anything paper at the moment due to Covid-19 and social distancing policies in effect.
the IRS hasn't posted numbers but considering all the threads, I;m guessing the number is in the 100's of thousands if not millions.
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