What is wrong with ur turbo tax card app

[Yashmun]

I don’t have access to my old card . On your website it is required the old card number in order to update my information.

[_Nina]

Hi everyone I’m not too sure if this could help you out or not but I was having the same troubles and once I went onto the IRS site to track my stimulus payment it informed me I was eligible but for whatever reason they didn’t have my direct deposit information.

I find that ridiculous since I got my refund deposited on this so called debit card with turbo tax. I have the link here you can go ahead and enter your information to see if you’ll get the check and update your direct deposit. 

https://www.irs.gov/coronavirus/get-my-payment?ftag=MSFd61514f

[Yashmun]

I don’t have access to my old card . On your website it is required the old card number in order to update my information.

[rodney7as]

Why does the turbo card app say I closed my account? I have money in my account and now my card doesn’t work??

[mike7771]

I recieved my tax refund on my turbo card but when checking GETMYPAYMENT it said there is no direct deposit info WHY now what do i do.

[DMarkM1]

You should have the option in the IRS portal to enter direct deposit information.  

[mike7771]

Do i enter the turbo card DD info ???

[chenele]

Yes @mike7771 

[kanisha0418]

On the IRS site it shows my money was deposited yesterday to my account, which I used a turbo card for 2018 and 2019, it shows the account I used for 2019 as where they sent the money......but still no money !!!

[765]

Have the money on the card. But it keeps declining. Call customer service..Can't talk to a human. This some b.s.

[cwf7777]

And yet, they never give an intelligent answer.. They never say anything but lies.   I just do not get it and how they can just inconvenience so many. Boycott these idiots next year. Do not use them

[SnRpeters7]

This Get your payment thing is frustrating cause it’s happened to me yesterday 24 hours WTH?!

[SnRpeters7]

Not sure what time I checked it yesterday I guess I’ll wait this afternoon to check again. But if it kicks me out again I’m not gonna be nice TT cause you guys are the ones that I trusted to do my taxes,,

[nclark0476]

Well this morning get my payment tool states that I should have a date soon then when i went back on to check it states too many attempts in 24 hrs smdh

[Jp85]

I'm thinking we will get it by tomorrow. Everybody is getting the same message to check back in 24 hours. I also noticed the people that did get a date was for the 15th nobody mentioned any other date..