What is wrong with ur turbo tax card app

[TrishaT]

Exactly what happened to me. IRS states that both the 2018 information and 2019 information from TurboTax is incorrect and locked me out for 24 hours. I did finally find out that the TurboCard app, site, and phones were under technically difficulty but that doesn't account for why none of the income tax information is correct.

[TrishaT]

Well my car insurance was denied at first then I just went in like I was editing the numbers and just resubmitted it as it was then it took it. Was very strange but least it worked. Can not check the balance yet but least it went through.

[TrishaT]

Yes  IRS states I am eligible for the stimulus payment but not enough information. Entered the 2019 then 2018 income tax information and the account and routing number as both said we're incorrect and locked me out of the system for 24 hours. Very frustrating.

[Sewalk]

The exact same thing happened to me yesterday.    Smh. This is ridiculous. 

[TrishaT]

I just saw the TurboCard app is working again so maybe that was causing problems with the stimulus reading it wasn't correct? One can hope right? I am going to try again later on. It hasn't been 24 hours for me yet.

[Greenman7740]

What are the turbo card call centers hours now?

[Szubieta77]

I am having the same issue. Are we not going to get the stimulus deposited to this card? This sucks if not!

[Szubieta77]

If that's the case, why haven't I received my stimulus deposit? When are we getting it? The number on the back of the card doesn't work! 

[Szubieta77]

How do you do that?

[cwf7777]

You are Wrong

[Szubieta77]

How long must we wait? This is ridiculous. 

[Bam0707]

You have to go to the irs directory on their website, and put in you direct deposit info there. No clue why they told us it would go to our card automatically. I waited until last night to do anything because they said it would be automatic. It seems that’s not the case..

[cwf7777]

Turbo Tax app and web site have has issues for two days.. It is ridiculous.. They never give a good answer. Just some pre written response. Never will I use them again

[cwf7777]

I hope the CEO gets canned for all the hurt he has caused people with this

[Yashmun]

I don’t have access to my old card . On your website it is required the old card number in order to update my information.