Were my money

[Chest34]

I was accepted to receive my money on the 26th of February I have not seen my money on my Turbo tax car yet where is my money 

[sammixx0]

i never got mine either and i have the turbo card

[Chest34]

Yeah what are we goin to do?

[pookiebear1962]

I'm assuming you set up and finished setting up your card? 

[sammixx0]

yes my card is all set up , i have been trying to get in contact with turbo tax for 3 days now with no luck

[JakailaLO]

What type of card do you have who have you tried to contact for assistance? Turbo Tax live support or Turbo Tax prepaid card?

[sammixx0]

@JakailaLO I called the number on the back of the turbo tax debit card

[CassLO]

@sammixx0   If you haven't already, you will need to check your refund status on the IRS Where’s My Federal Refund? site. Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the financial institution to deposit fund into your account.

You can then Sign in to your account to see your balance history, track your spending, send money, pay bills, and more on your TurboTax card.

[sammixx0]

@CassLO Can you stop telling me that? I have done all of that, i constantly keep checking my turbo debit card, NOTHING. You're not helping. Someone else please comment who can help

[CassLO]

@sammixx0 Please submit your request for assistance, by clicking this link: Submit a request – TPG - Taxpayer

[sammixx0]

Someone else please assist

[CarissaM]

If you elected to have your fees deducted from your refund, the IRS will send your return to Santa Barbara Bank, where they will deduct the fees and then deposit any remaining refund into your account. 

You can track your refund at the Santa Barbara website by clicking here. 

[sammixx0]

@CarissaM Whenever I try and use the website it tells me my account cannot be found

[CarissaM]

Did you pay your fees up front, or did you have your Turbo Tax fees deducted from your refund?