Waiting for federal tax refund that was issued on2/8/2023. Still has not arrived

[DoninGA]

Does the IRS website for the status of a federal tax refund indicate issued? - https://www.irs.gov/refunds

[Dana18]

Site says it was sent on 3/1/2023.  Today is 3/31/2023 and still haven’t received it.

[Dana18]

Yes it does.

[DoninGA]

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@Dana18 wrote:

Site says it was sent on 3/1/2023.  Today is 3/31/2023 and still haven’t received it.

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Did you request to have the TurboTax account fees paid from the federal tax refund?  If so -

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228