Turbo Tax refusing to refund me despite not filing with them

[Janecha2001]

I was charged around $88 by TurboTax for the Deluxe version and the state filing fee, not realizing they would charge me immediately. After deciding to file with FreeTaxUSA since it was more affordable, I found out that TurboTax is refusing to refund the $88, even though I didn’t use their service. Customer support has been completely unhelpful, and when I disputed the charge with my bank, they said there was nothing they could do, as TurboTax is insisting it was a valid charge. I will never use TurboTax again, and now I'm out $88 for a service I never even used.

[RachelW33]

For billing issues, you will need to contact TurboTax customer support.  Please see How do I contact TurboTax?

[Janecha2001]

I have contacted.. I was told that there was nothing they could do.

[taxlady28]

The fee is for preparing your tax return.  Efiling is free for federal and $20 or $25 for state for the desktop edition.  There is no refund if you prepare the return, pay the fees and then do not file.