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Submit an online refund request within 60 days of receipt here,
https://support.turbotax.intuit.com/forms/refund-request.jsp
Why didn't it work on your computer? Do you have Windows 10 or newer or Mac os 12?
Or are you in Canada?
Sorry that was an old link. Try this one. You can use this online refund request form
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
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