Re: The IRS2GO app states that my refund status is...
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Nasha919
New Member

The IRS2GO app states that my refund status is: Your tax return is still being processed. A refund date will be provided when available.

 
7 Replies
DoninGA
Level 15

The IRS2GO app states that my refund status is: Your tax return is still being processed. A refund date will be provided when available.

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 4 for personal or individual tax questions.
It should then transfer you to an agent.

beekemarc
Level 2

The IRS2GO app states that my refund status is: Your tax return is still being processed. A refund date will be provided when available.

I DID THAT AND THEY SAID TO CALL BACK LATER 

CarissaM
Employee TurboTax Specialist

The IRS2GO app states that my refund status is: Your tax return is still being processed. A refund date will be provided when available.

They may be experiencing higher than normal, even for the IRS, call times right now. Try calling back in 24 hours to ask for an update on your return. 

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shareesehorto
New Member

The IRS2GO app states that my refund status is: Your tax return is still being processed. A refund date will be provided when available.

were is my stimulus the first one and the second one

IsabellaG
Employee Tax Expert

The IRS2GO app states that my refund status is: Your tax return is still being processed. A refund date will be provided when available.

Here is information about how to check on your second stimulus payment. If you didn’t receive the first stimulus payment or the correct amount of stimulus payment, you can claim the Recovery Rebate Credit when you file your 2020 taxes and it will provide the same amount of payment as the stimulus would have. TurboTax will guide you through this when you prepare your return.

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
marie kennelly
New Member

The IRS2GO app states that my refund status is: Your tax return is still being processed. A refund date will be provided when available.

 Why am I still waiting for my federal tax return ?

DoninGA
Level 15

The IRS2GO app states that my refund status is: Your tax return is still being processed. A refund date will be provided when available.


@marie kennelly  wrote:

 Why am I still waiting for my federal tax return ?


Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

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