Okay so I did FINALLY resolve this today. I had called the Tax Assistance Services # numerous times & finally today they called me in the morning, informing that the the 800 # (we are asked to called to verify if we cant verify on the i.r.s. site) is answering the phones again as they are back in offices as of today. I thanked them & called the 800# and it said to call back later or tmrw due to high volumes so I called back until it allowed me to be placed on hold. (For an hour!) I was asked the usual info (social #, d.o.b., address (gave them the previous and one I used 4 2019 refund) but that still didn't verify my ID she said that I in fact needed a copy of my 2018 or 2017 they might even used 2016 but I think 2018 should be enough to answer the question that they ask and that determines whether they verify you and put your return through or they tell you to do something else in order to verify which was my case because I did not have 2018 2017 or 16 on me I had told her that I had been waiting for a copy of the transcripts to be mailed to me from the IRS that I requested online cuz I was unable to even look at my transcripts online. The question that was asked to complete my verification was simple enough had I remembered but I didn't remember the company's name as I had several jobs I believe that year she asked me for my employer's name for 2017. And I think that would have been enough to verify my ID but I didn't remember it and was nervous so she said that I would have to do something else to verify it which ended up being really easy I got it taken care of minutes later she told me that I had to Saxon my a copy of the 1040 for 2019 which is the latest one the 1040 is just pretty much the completed forms that whoever you did your taxes with sends you afterwards they emailed me mine and I downloaded it to a PDF and was able to download a fax machine app for Android (called Fax) it's free to download and they give u a 7 day trial that you just cancel before the 7th day and it does not charge you. So what I have to fax in all together was the 1040 for 2019, a copy (I snapped a picture thru the app) of my driver's license or ID has to be current and not to expired, and a proof of address ( also snapped a pic thru the app) It was so easy and they walk you through everything. It took minutes. I am so relieved! Only thing is, if you cant verify on the phone call, and have to fax in the info. Then it apparently takes up to 12 WEEKS to get yr refund! It ducks completely but after going through this since April 27th when I filed through Turbo Tax, I was just relieved to be over it.
Also, I too was so stressed because I had exceeded my 30 days since I had recieved the i.r.s. letter but she said it didnt matter. So, that's what happened with me, I wish you all the luck verifying. I had NEVER been through this before and it was scary and so nerve wracking. Hopefully i at least now get my stimuolus check as my status on their website had been "Not available at this time." Because my 2019 refund was in limbo until I verified. What a nightmare. But hope this puts you at ease. Keep us informed if you can. I found that it helps to know that you are not the only one going through this very unique and horrendous timing/ circumstances. Maybe it can help others. Good luck, ya'll!
