Status still Pending

[Teek21]

@Marsheaj1310  Is TurboTax going to refund your cost ? My cost is $130 ($90 for the TT self employed and $40 to take their cost from my refund). I don’t want to be out that $130. 
I am also afraid tho that if I go file another return I’ll make things worse.. sucks not knowing what to do. 

[Marsheaj1310]

I always have my fees taken out of my federal taxes. But when I spoke to the TT representative about possibly going to another company I was told if I had paid any fees I would need to call back in for any refunds. Another department handles refunds. 

[Marsheaj1310]

And again this is what worked for me. I’m not advising anyone to do what I did. 

[Teek21]

I refiled with another tax service tonight (FreeTaxUSA .. recommended by the IRS) and my returns were accepted within half an hour after pending for 11 days. Not only that but my refund was a good bit more.. entering the exact same information! So glad I didn't sit around and wait another week for Turbo Tax to keep me lost and pending in transmission. 

It's got to be an issue with their coding, their software in general, or a problem on their end in regards to early filers. It is definitely NOT the IRS. It is definitely not worth the stress and added anxiety while waiting and wondering. And it definitely wasn't worth the $130 they were going to charge. 

I paid $19 for federal and state filings with audit/chat/and live support. 

Turbo Tax 2021 was definitely a one star experience:

Would NOT recommend. 

[Veltawilkins]

I filed Jan 28th my returns both day pending.  I filled my husband's on 2/15 his was accepted on 2/15 I'm very upset there's no one to talk to about this issue. I think it's because I asked for a refund advance if turbo tax doesn't have the money to advance just cancel that request and send my return. It's anyway 11 days they've started accepting returns so for mines to still be pending is baffling.  I'll never use turbotax again I'll file for free on the irs site for now on.  Does anyone know a lawyer we can talk to about this? It's a pandemic and we all filed early so we can continue to support our families not to see our refunds pend for god knows how long smh

[Veltawilkins]

So why won't they just reject it like they normally do so we can fix the issue ourselves instead of being in fear that our returns will never be sent

[vivianusa]

My both pending more than 7 days and still siting " pending", no notice IRS received or rejected, how shall I do? Just waiting?

TT transmitted my return on 2/16/2021, till today 2/23  no any notice and the bar was moving to the middle.

[gsevert]

Mine still says pending but I received my refund today.  I think something is wrong with the App.

[dnicho05]

Mine still pending after a couple of weeks. I filed before the 12th so knew there was suppose to be a little wait but it still says pending. I updated my software and it changed it but wont let me refile since it has already been filed. So frustrating. No emails nothing just in limbo. I need this refund to keep my business going getting very very nervous. 

[LindseyLO]

More explanation on why your return may be taking longer has been provided by clicking here.

[Teek21]

I just spoke with a turbo tax representative over the phone in regards to me possibly being billed for the TT service despite the fact that I refiled with a different service.

I was told this: 

The IRS is not going to allow duplicate returns.

If you refile with another tax service and your return is accepted and THEN Turbo Tax comes back with a rejection or resolution steps to refile your return so that errors can be fixed (allowing it to go thru properly and to be accepted), you can simply ignore the turbo tax request to refile. They cannot refile your return without your permission. They cannot submit a return if you've already had your return accepted by another company. And if you do not follow thru on completing the filing process, they cannot bill you. 

 I want to be clear that I cannot advise anyone what to do. I am not telling anyone what to do. This is simply what I have done and what I was told by a turbo tax specialist.

I refiled with another tax service last night and both my federal and state returns have been accepted.

Yesterday, I received a notice from the VP of  Turbo Tax promising that an email with a return rejection or steps to resolution should be sent to me by the end of this week.  After 12 days of waiting, I just simply could not continue to wait on TT to get it together on their end. They did not hold up their end of the deal and I have been stuck for 12 days because of issues with their software or coding or filing system or whatever the actual issue is. If and when I receive that email at the end of the week, I will just ignore it and refuse to continue the process with Turbo Tax. They cannot bill me for what has not been correctly filed or received by the IRS.

This is not an IRS issue. This is not an issue of backlogged returns. (Proven by the fact that so many have refiled with other tax platforms and been accepted very quickly.) This a TT issue. It would be nice if they could have the respect for their customers to come out and say it, explain it, and remedy the situation in an acceptable amount of time. 12 days of just waiting for them to correct errors on their end is unacceptable. And they want me to wait another 5 days? 

No thanks. 

[Moore256]

@dnicho05 @So did it get accepted because if it is rejected you can go and file with another tax software. It has to be rejected though

[Moore256]

@LindseyLO and where was you 4000 thousand post ago? Guess we should be great full because at least your here now.

[cbell1013]

Great advice Teek, This is what I did this morning after being in pending mode for a week.

1. Called the IRS to find out my true status. Luckily the lady said my return had been rejected. Said I should have received an email stating my return had been rejected in my case by TT. Which we know no one gets.

2. Signed into another software site OLT. Re entered my information. Actually receiving a greater refund now.

3. Federal return was accepted with in 15 minutes.

4. Now trying to get my my refund cost back from TT since I paid up front.

[Marsheaj1310]

I did the same thing. I simply do not have the luxury to wait weeks for TT to transmit my returns to the IRS. I used another tax service, my returns were accepted by the IRS within 10 minutes and my refund was larger using the same information  I put into TT system. I will not be using TT again ever.