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Routing number on form is incorrect

My Info Worksheet form keeps defaulting to a wire transfer routing number - this is incorrect - I am trying to make a direct deposit which is a different number.  When I get to easy step the software tells me that the routing number doesn't match - even after I enter the correct number in the form and save.

 

It keeps returning to the wire transfer number - how would I correct this behavior?

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2 Replies
NicolleR1
Employee Tax Expert

Routing number on form is incorrect

On the TurboTax software, try this:

 

  • Open the file you are working on.
  • Go back to the button on the left corner.
  • Select “Direct Deposit to a new bank account”. You will see the information that’s different there.
  • Clear the box and enter your routing number again and that should fix it.

 

If those steps doesn't fix the issue, contact us at:


Turbo Tax Customer Service 


 

Routing number on form is incorrect

Hi NicolleR1,

 

Thank you - this is how I ended up "fooling" the program to accept the correct routing information, using new account instead of existing data; note that I used the same account so this should not have been necessary.  I had used this account previously, and have never used wire transfer, so this is a software bug that should be addressed for others.

Thanks,

KingKabing

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