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Level 2

Question

Rejection Code IND-165-01

38 replies
122 views

I keep getting the same rejection code of IND-165-01 when filing my return online. I have attempted to file 3 times so far and within a few minutes after filing I continue to get a rejection email. It is saying that form 8862 must be attached to my return and it is so I'm concerned this is a glitch especially since I continue to get rejected within a few minutes of filing. How can I either fix this or talk to a live persons about this? The exact message is posted below:

Form 8862 must be present in the return. The e-File database indicates the taxpayer must file Form 8862 to claim Child Tax Credit or Other Dependent Credit or Additional Child Tax Credit after dis allowance. Reject Code IND-165-01

TurboTax Deluxe Online

bwergeles

Level 7

In order to e-file your return, you will need to add Form 8862: Information to Claim Earned Income Credit After Disallowance. Please follow these steps to add this form:

Sign in to TurboTax and click on "Fix My Return"
Click on "Search" in the upper right-hand corner, type in "EIC" and then click on "Jump to EIC" link
Continue through the Earned Income Credit section until you reach "Do any of these uncommon situations apply?"
On this screen, check the fourth box, "I got a letter/notice from the IRS telling me to fill out an 8862 form to claim the Earned Income Credit", and then select "Continue"
Select "Done" on the Congrats, you get a tax break screen
You'll now see the Since you got an IRS notice, we need to check on a few things screen. Select "No," and then "Continue"
Answer the questions about the Earned Income Credit
When you come back to the Your tax breaks screen, select "Review" in the left menu
Go through the Review section to find and correct any blank entries on the 8862. If you had to fix anything, run through the review again until there aren't any errors

Once you have completed the review without any errors, you are ready to e-file your return. Select "File" from the menu on the left-hand side and follow the instructions to refile your return.

greenk15Author

Level 2

This did not work I tried 4 times. I was able to see the form 8862 in the documents that were submitted however I kept getting the same rejection response. I filed through TaxSlayer website instead and it was accepted immediately. Seems like there might be an issue with TurboTax website/software.

princessdrieka1229

Level 2

I agree. I kept getting the same reject code Reject Code IND-165-01. Form 8862. I checked my returns and the form is attached. I upgraded to Turbo Tax Deluxe for $90 for an expert to review my return. Still rejected. I filed with another online service and I was accepted within 30 mins. I do believe Turbo Tax has a bug somewhere in their system and it needs to be corrected.. and I need a refund.

Vwfan2020

Level 2

Im having the samw issue. When you filed thru someone else..did u have to use the 8862 form?

Anonymous

If you need to enter your 8862, here is how you enter Form 8862. Here is more information regarding e-file rejection.

jackyliu

Level 2

me too so how do i do it

DaraLO

Level 12

Please contact us to receive telephone support in regards to this particular error code.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

rosmaily3

Level 2

Why do we need to contact you? We already are through this forum. That's counter productive if you asked me clearly there's a lot of customers having the same issue. Post a solution that actually works because the one suggest above doesn't work!

DaraLO

Level 12

@rosmaily3 our telephone support agents have tools that can better assist with resolving the issue.

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twee4357

Level 2

yes only my code is different

JakailaLO

Level 8

Please use this link for assistance with correcting a rejected return: https://ttlc.intuit.com/community/rejections/help/how-do-i-fix-a-rejected-return/01/26136#M105

Should you require further assistance, please consider contacting support:TurboTax Support Contact Us Page – Get Help from TurboTax

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erthomison

Level 2

I have been rejected 5 times now - also after upgrading and paying an additional $100 for "expert help" - nothing they have offered as a resolution is working. I am going to attempt to file with someone else, and I would like a refund as well.

MichelleLO

Level 15

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

@erthomison

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erthomison

Level 2

I have talked with three different people. All of them have "walked" through it with me. It continues to reject. Whether I file 8862 or I don't. I never received a letter from the IRS stating I needed to do this.

Miranda_Leigh

Level 2

I am having this same issue this year. I have been rejected 3 times now and the last time I tried it was with an "expert". I have already upgraded to the deluxe version. I'm thinking about using another site like mentioned above and finding out how to request a refund.

Acarter92

Level 2

I keep getting rejected on My tax return wat should I do next

greenk15Author

Level 2

I filed using a different website and it went through fine. Try TaxSlayer

Acarter92

Level 2

How do I get to the 8862 form

KrisD15

Alumni - Intuit

Sign in to TurboTax and continue to open your return.
In the search box, search for 8862 and then select the Jump to link at the top of the search results.
You'll come to the Earned Income Credit section. Select Continue.
Answer the questions and eventually you'll be asked Do any of these uncommon situations apply? Check the box that says, I/we got a letter/notice from the IRS telling me/us to fill out an 8862 form to claim the Earned Income Credit.
Select Continue and then Done.
On the Since you got an IRS notice, we need to check on a few things screen, select the radio button next to No, none of these apply and I need to fill out the 8862 form.
Select Continue.
Answer the remaining questions.