Refund Status

[Juan556]

I’ve filed through mail on February 28,2020 and only got my State tax return but not my Federal, should I wait?  

[Texas Roger]

Yes you must wait. It would do no good to mail another return now because the IRS is not processing any mailed return at the present time. 

TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted.
Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns.

If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds

Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

[bluedeb · Accepted solution]

Once your return is accepted, TurboTax does not get any information about when you will receive your refund.  The IRS is the only one that would know when you will receive your refund. Currently the IRS is not processing any mailed in returns, they will process mailed in returns once they re-open.  I am not sure of the exact date they stopped processing mailed in returns.

Have you checked the IRS website Where's My Refund?  The website updates once a day.

https://www.irs.gov/refunds

[Juan556]

Right, I’ve checked on my Refund Status and it tells me “Payment Status Not Available” I double checked the info I put in as well. 

[VolvoGirl]

Just checking.....you mailed federal and state in separate envelopes?  They go to different places.  Some people have been mailing both together in the same envelope to one place.  You didn't happen to get a tracking number from the post office when you mailed them, did you?  To know if they got it.

[bluedeb · Accepted solution]

@Juan556   You will get the Payment Status Not Available if the IRS has not started processing your return.  As I stated above, the IRS is not currently processing mailed in returns.  You will have to wait until they start processing mailed in returns again, for you refund status