Refund accepted on 2/13 on 3/10 received letter asking for copies of papers on 3/11 faxed them on3/13 called they had received them. over 3 months still have no refund

[DoninGA]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[ljbal457]

Thank you ,

Thank you for this info i was finally able to talk to a person , after a 90  minute phone call , he told me hopefully i would have some kind of response in 60 days. But you know if i owed them it would  be a differant story.

Again thank you so much at least i got a little bit further this time