@ peanut77 wrote:
I just can't get it to take my info. I guess I could try it again but I don't know what I'm doing wrong.
Are you using a credit or debit card, and it's telling you it can't authorize the transaction? Have you tried a different credit card (if you have one)? I've seen some anecdotal reports in this forum where people having this issue said it worked when they used a family member's card with a different billing address or a company card (if their company allows).
Also see this:
FAQ: Error: Your payment information cannot be authorized
https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-your-payment-information-cannot...
That FAQ says if you continue to have problems paying and thus cannot file, to contact TurboTax Support. If necessary, they can probably charge you over the phone and provide a service code to use.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern).
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form to get a phone number and incident number:
https://support.turbotax.intuit.com/contact
