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Where's my refund says no information turbo tax email excepted 3 days ago what do i do

Why does where's my refund say no information but i received accepted email3 days ago

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9 Replies
CassandraLO
Intuit Alumni

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

Please allow 24-48 hours to get notification from the IRS on whether your return is accepted or rejected. This could take a little longer depending on how large their backlog is. Until they accept or reject it, they won't have any record of it

After you get an email from them stating that your return has been accepted, you can begin tracking your refund on their website. They generally send refunds within 21 days of accepting your return.

Please click here https://turbotax.intuit.com/tax-tools/wheres-my-refund/ to check your return status in TurboTax.

Here’s a link to the IRS website to track the status of your Federal refund 24 hours after it’s accepted: https://www.irs.gov/refunds

Please click here https://ttlc.intuit.com/questions/1899433  for information regarding the State refund process. 




chukar28
Returning Member

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

Is there a separate e mail to come from the IRS saying my return has been accepted that is different from the one I got from Turbo Tax?

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

Same thing happened to me . Mine was accepted 2/13/2021 . I check where  is my refund and it said we received your taxes and it is being processed. Today I got no info found . Not sure why.

 

thanks 

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

No there is no separate email from IRS.

 

Thanks 

chukar28
Returning Member

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

My e mail from turbo tax saying the feds accepted my return was on 2-11-21 the day before the IRS was supposed to be getting returns and getting this from the IRS sitll

Refund Status Results

We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgement e-mail that your tax return was received by the IRS

 

 

AkinaLO
Intuit Alumni

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

It can take up to 21 days from acceptance for the IRS to issue your refund, but most refunds can be approved sooner than that, while a small handful may take a little longer. Please refer to the help article below.  

My return got accepted. What happens next? - Community 

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chukar28
Returning Member

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

I have seen the article however my question is not so much is where is my refund but why is the IRS essentially saying the same thing the e mail I got from turbo tax is saying that I have to wait 24 hours before seeing the refund status at IRS.gov. It has been over 72 hours and still can not see anything. I am also concerned that the e mail from turbo tax saying the return had been accepted came on 2-11-21 and when I filed my return turbo tax (and the IRS on line help) said that electronic returns filed before 2-12-21 would be held by turbo tax and then submitted on 2-12-21. So trying to make sure my return in not lost and has really been received and accepted by the IRS.

SForrestLO
Intuit Alumni

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

@chukar28

This is normal. It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated. Continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

 

These Turbo Tax FAQs will provide more information. 

 

What does pending mean?  

Tax Season Frequently Asked Questions

 

 

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chukar28
Returning Member

Where's my refund says no information turbo tax email excepted 3 days ago what do i do

Thank you .... it is just miss-leading from turbo and IRS statements from e mails and on line about 24 hours after acceptance.

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