What really irritates the hell out of me is that most financial institutions will deposit the refund when they get the notice of an upcoming deposit from the Treasury Dept and yet Turbo Tax feels like they can deceive their customers into thinking it’s something special that allows them to get it early if they pay a fee. Then now that Intuit owns Credit Karma they can further delay the funding of refunds for people who get the advance because Credit Karma is not going to allow a deposit to clear and post until they actually receive the funds from SBTPG who then intentionally delays transferring the deposits until they receive physically receive the funds from the IrS- and basically ignores the notice of deposit they receive. Is it to push people to pay for early deposit ? Idk, but it’s amazing that at the time of the refund being completed that they haven’t told people that their bank is ineligible to receive RTP’s so they could change their deposit institution but instead lead people to believe they are eligible when they aren’t.
I also found it interesting that there has been a recent rule passed that is aimed at cutting down on tax companies receiving the refunds first before the customers do and now limits the ability for bank acts to have more than 3 refunds deposited at a time. But I guess SBTPG and Intuit have found ways around it.
People don’t like to be bull**bleep**ted and especially when it comes to their money. Clear and transparent communication is absolutely necessary especially when it comes to businesses that are involved with people’s tax returns.
The company that TT uses for those who get advances is SBTPG and they have to be intentionally misleading customers on when to expect their refund by allowing for confusing information regarding the funding status to be displayed on their website for each individual customer and honestly, it looks horrible on TT and Intuit. Not only that, they allow for excessively slow transfers of refunds to be done for customers who got the advance form the time that SBTPG receives notice of deposit and the time they actually send the ach - slow as hell, to CK. Credit Karma acts like they can’t see deposits until they are processed and deposited and yet they can see tg notice of deposit from SBTPG but feel the need to pretend they can’t see it unless you sign up for premium banking.
When did it become ok to do things because they can and not because they should? When did it become ok to push things to the last possible minute to make as much money off their customers as they can and pretend it’s everyone else’s fault? Come on Intuit! You own the tax preparing company and the bank that you force your advance customers to deposit into - you know **bleep** well when the deposits are coming but act like you don’t in hopes to get customers to pay more for things they should get automatically.
Do better
