If you don't get your deposit, there is a few reasons why that might happen.
- Your refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
- Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing your refund up to 5 days ahead of when the IRS would have deposited your refund.
- The IRS didn't give Intuit up to 5 or more days of notice in advance. This stopped Intuit from meeting the up to 5 days early expectations.
If TurboTax is unable to deliver the refund up to 5 days early, your order will be canceled and you won't be charged the up to 5-Day Early fee. You will receive a follow-up email with a refund and timing update, and if any cancellation is applicable.
If you don’t receive an update email or an automatic refund (if applicable) within a few days, you can contact TurboTax Customer Support by clicking the link below.
TurboTax Phone Number
Edited 2/25/25|9:10am PST
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