My refund was sent but it isnt on my card?

[mjosephine291]

I checked on the irs website and it shows that my refund was sent but it didnt load on my card why not

[AprilLO]

It takes additional time for refunds to be processed after leaving the IRS, and for financial institutions to accept and deposit them to bank accounts and products like debit cards.

https://www.irs.gov/individuals/refund-timing

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

https://ttlc.intuit.com/replies/6419975

[Cpaddio3]

I was suppose to get 462 but it only say 54.77

[JLivermore]

That is my issue too. I was to receive $130 and received 14.00 on my card. URGH!

[AkinaLO]

This can be common when there is a refund offset or a fee. You will be contacted by mail with an explanation.

Please refer to the article below for more information. 

Why is my direct-deposited refund or check lower than the ... 

@Cpaddio3 @JLivermore

[drevans03]

They're using your money to make money.  Kidding,  but feel like that's the case

[DaraLO]

If your direct deposit refund is lower than expected this can be due to TurboTax fees or a refund offset issued by the government.  Refer to the following TurboTax FAQ for more information:  Why is my direct-deposited refund or check lower t ...

[Marangely12]

Hi my name is ada [PII removed]....isnt nothing on my card

[HeatherPLO]

For security reasons, please refrain from posting your name on this public forum. 

If it has been over 5 business days since it was supposed to be deposited per the IRS and you haven't received your refund, please reach out to your financial institution first.  If they have no record, you will then need to reach out to the IRS to run a trace.  For more information on this, please see the IRS Help Page here.