My NYS refund says accepted on turbo tax but when I track on NYS website on where's refund it is not showing?

[Ma20]

I am getting the same message. I paid a lot to turbotax  Why cant I find out why this is happening?

[Taxhater0011]

I am having the same problem except I get the message that the amount of the refund I am entering doesn't match.  I called and the amount I am entering is the amount on my return.  The person I spoke to at the NYS couldn't tell me why it's happening.  

[KatrinaLO]

Each state handles their own refunds and you will have to track it through your state's website. TurboTax will only show the status of returns (not refunds), such as when the return is actually accepted. You would not be able to directly track the status of your refund from within your TurboTax account. TurboTax is not connected the IRS or state department(s) of revenue refund tracking tools.

You can track the status of your state refund by following the directions in the following TurboTax FAQ.

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

[Taxhater0011]

To KatrinaLO

Thank you for trying to answer, but the problem is happening on the state website.  I'm not tracking it on the Turbotax website.

[KrisD15]

TurboTax can tell you that it was transmitted. 

The update to the State's website is not automatic. You will need to give the state some time to get it posted online.