Keep getting invalid bank routing number

[AnnetteB6]

If you are using TurboTax Online, this situation has been reported to the developers for resolution as soon as possible. 

If you are using a CD/downloaded version of TurboTax, use the following steps to overcome the error conditions preventing direct deposit:

1. While on the screen asking you to enter your banking information for direct deposit, click the Forms button in the upper right corner of the screen.
2. This will open the Info Wks where there are two items that need attention.
3. Check the Yes box highlighted in pink beside the question Do you want to elect Direct Deposit of any Federal refund?
4. Go to the routing number field and delete all of the extra characters entered after your nine-digit routing number. 
5. Click the Step-by-Step button at the top right corner of the screen to go back to the filing choices and continue to file your return.

@ty113 

@aim6972 

[kerryc]

Ah, but it's still not fixed. Rather pathetic on the part of Turbotax

[CatinaT1]

If you are using TurboTax Online, you these steps:

If you are receiving an error message, follow these steps to resolve your issue:

1. Go back to finish and file and choose direct deposit.
2. Delete the entered routing number by holding down backspace.
3. Manually type the routing number. This should resolve your issue.

Where do I enter my bank's routing or account number?

If you are using Desktop Software:

1. Open TurboTax software, then open the file you are working on.

2. Open the "forms" tab at top left.

3. Scroll down to where the banking information is and the routing box will be yellow with the routing number and the word routing number behind it. 

4. Clear the box and move the cursor out of the box, then re-enter the cursor in the box and enter your routing number and that should fix it.

[C-S]

Cadence Bank

[removed]

[ee-ea]

Check the number here

https://bank.codes/us-routing-number-checker/

or verify in a  call to the bank.