If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request
Or https://taxpayer.sbtpg.com/
Call 1-877-908-7228
State tax refunds can only be direct deposited to the bank account you requested when you e-filed your state tax return. State tax refunds cannot be sent to a third party processor bank.
If your bank routing number and/or account number for the state direct deposit was incorrect the bank will reject the deposit and send the refund back to the State. The state will then send you the state refund check in the mail to the address entered on the state tax return.
