Will my refund go to TurboTax's bank first?

[d34wise]

My refund is supposed to be direct deposited, will it deposit to turbo tax first or will it go straight to my bank?

[SherekaB · Accepted solution]

If you chose to have the fees deducted from your refund then it will go to the bank that handles that first. You will then receive your refund within 48 hours from that bank. 

When you sign up for Refund Processing, your refund will either be handled by Civista Bank of Sandusky, Ohio or Green Dot Bank.

If you need to contact somebody about your refund, do not contact the bank directly. Instead, go to the Santa Barbara Tax Products Group website for assistance.

[Charlee1]

I need help with this my refund was issued on the 29 th of January form the IRS and I still don’t have the money from turbo tax after it was sent to the bank for fees. It has been 2 weeks where is it?!

[mesquitebean]

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@ Charlee1 wrote:

I need help with this my refund was issued on the 29 th of January form the IRS and I still don’t have the money from turbo tax after it was sent to the bank for fees. It has been 2 weeks where is it?!

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If you chose to pay any product fees out of your Federal refund, the funds go first from the IRS to an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest to your bank account or card.  The company that handles that is called SBTPG (Santa Barbara Tax Products Group.)

If you sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

[loce86]

ITS BEEN TWO MONTHS SINCE TURBO TAX RECEIVED MY REFUND AND I HAVE NOT RECEIVE THE MONEY 

WHERE IS MY REFUND

[xmasbaby0]

@loce86

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service