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State and federal refunds do not arrive at the same time since they come from completely separate entities. Are you missing federal or state?
Or was your refund reduced for a debt you owed?
There can be a number of reasons why your refund was less than the amount you expected. TurboTax does not receive feedback from the IRS regarding money that was offset from your refund. If you owed back taxes, child support, student loan debt, etc. you will receive a letter of explanation from the IRS in several weeks. The WMR site will contain a message regarding your offset. It is also possible that the IRS caught a mistake you made and reduced your refund.
It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.
https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts
IRS Treasury Offset Program Call Center at 1-800-304-3107
https://www.irs.gov/taxtopics/tc203
Be aware also that your Federal refund and state refund do NOT come together. Federal and state tax returns are processed by two completely separate entities.
Did you choose to have TT fees deducted from your Federal refund? (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99)
How can I see my TurboTax fees? https://ttlc.intuit.com/questions/2565973
https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts
To see back taxes owed
https://www.irs.gov/uac/view-your-tax-account
NOTE: You can contact the IRS Treasury Offset Program Call Center at
1-800-304-3107
If you were to receive a federal tax refund and a state tax refund, these refunds come at separate times from separate tax authorities.
Which tax refund did you receive?
If you received the federal tax refund, go to this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
Why is my refund different than the amount on the tax return I filed?
All or part of your refund may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.
We also may have changed your refund amount because we made changes to your tax return. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.
Tax Topic 203 - Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unempl... has more information about refund offsets.
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