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mosadie5
New Member

I have not received a debit card yet . When should I expect it? I received email saying check your account ....I didn’t want it deposited into an account I asked for card

 
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2 Replies
JeanneLO
Intuit Alumni

I have not received a debit card yet . When should I expect it? I received email saying check your account ....I didn’t want it deposited into an account I asked for card

The TurboTax Visa Debit Card is considered direct deposit with an account attached to it just like a checking or savings account.

If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card (remember: Saturday, Sunday, and official holidays don't count as business days) you can visit TurboDebitCard.com or call toll-free at (888) 285-4169 and follow these steps to request a replacement card:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

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I have not received a debit card yet . When should I expect it? I received email saying check your account ....I didn’t want it deposited into an account I asked for card

Nooooooo......I have NOT used a direct deposit with Turbo Tax. 

 

This is the first time I have tried this company and in the payment for my tax return I was not allowed to recieve a check from the government.....I did something absolutley stupid and poked the button to give me a debit card.

 

But now, I am STILL waiting for said card to be sent to me. I HAVE recieved multiple e-mails from Turbo tax asking me to activate it.

But no card.

 

I was told by your company that it might take until the second week of August , the first Friday of the month, as the latest I would recieve my return. 

 

Nothing yet.....a few e-mails though.

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