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khalilmv
New Member

I filed in march and I was counting on that money. I really need to know whats going on. Turbotax contacted me saying they're going to charge me for their services?

 
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3 Replies
ee-ea
Level 15

I filed in march and I was counting on that money. I really need to know whats going on. Turbotax contacted me saying they're going to charge me for their services?

khalilmv
New Member

I filed in march and I was counting on that money. I really need to know whats going on. Turbotax contacted me saying they're going to charge me for their services?

Ive been checking the wheres my refund status almost daily please don't refer me to that website. It keeps saying it will give me a refund date when available. 

I filed in march and I was counting on that money. I really need to know whats going on. Turbotax contacted me saying they're going to charge me for their services?

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it. Check your spam folder for emails.

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