I didn’t receive my refund from 2019 so why would I continue to use your services

[VolvoGirl]

Only the IRS sends your refund.  What do they say?  The IRS is taking much longer this year.

 Did you efile or mail your return? They didn't start opening the mail until June that's been stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.
See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

[shawnocn]

I e-filed and it was accepted on March 2 and here  I am waiting over nine months. As far as I know there is not a number to contact the IRS for a conversation. The website says still being processed. At this point I have accepted it as a loss

[VolvoGirl]

You are not alone.  Millions of people are still waiting.  That's not Turbo Tax fault.  The IRS was closed for several months and still have limited staff because of Covid-19.

[shawnocn]

That may be the case but Turbo Tax offers no assistance in containing the IRS for their customers. They see no issue with asking for my business for next year when I’m actually waiting for this year’s refund 

[VolvoGirl]

I found these instructions posted.....

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

[shawnocn]

Thanks I’ll give it a try

[VolvoGirl]

If it's been more than 90 days since the return was accepted  then you can ask for help from the Tax Payer Advocate office:

At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate