TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Solved

How do u get block off card

Forum|Forum|7 years ago
June 1, 2019
113 replies
629 views

No text available

TurboTax Self Employed Online

Best answer by sbooker

You will need to contact customer service (888) 285-4169 . This is the number for the TurboTax Visa. If you have another card you are inquiring about turn the card over and use the phone number on the back of the card.

Show previous replies

Vpusern

Level 2

I had to get a new debit turbo caed. I have it but it has a block on it and I cannot figure out how to remove it.

Hcain711

Level 2

Same and my money is on there

AmyC

Level 15

You need to contact Green Dot:

general 800-717-7228 or 877-908-7228
for a lost card at 888-285-4169.
Website Santa Barbara Tax Products Group website
visit TurboDebitCard.com

@Hcain711

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

LawanaH7780

Level 2

How do I get this block off my card?

Tammy19821

Level 2

I’m having the same issue. My phones have all been disconnected due to not being able to pay my bills. I have been 9 days trying to remove a block off my card. The number never connects me to a live person. I am calling the Better business bureau now. This is a joke.

cnamom1995

Level 2

That's a **bleep**en lie .my card is blocked and I'm pissed and it won't let me use my card online and I called this **bleep**en number a million times all he does is hang up

Tammy19821

Level 2

There is a emal address i used off the page were u go to see balance etc , I emailed them threatened to report them to bbb & ask them to call me & they did , now my card works great

HeatherE

Level 2

What is that email address? I'm having the same problem.

kyletaxes2019

Level 2

Did you ever get this resolved? I'm about to report this company they have blocked my card and I can't even get food.

Troy2913

Level 2

I lost my old turbo tax card, had another card sent to me, the new card telling me “card blocked”

how do I get my stimulus money off this new card that keeps telling me it’s blocked ?

HarrisonB20

Level 2

How do I get the block off on my card

JotikaT2

Alumni - Expert

As this is a public forum, we cannot assist you regarding your personal account.

I recommend logging into your account using the link below as there may be more options available to you.

Please see the following link for more information, including how to contact customer service, should you need additional assistance.

Info from TurboTax for Debit Card

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

ebfaulk

Level 2

Did you ever get any answers? I am in the same boat right now.

HeatherE

Level 2

Only by submitting state ID or DL online to confirm identity.

JotikaT2

Alumni - Expert

Unfortunately, as this is a public forum, we cannot assist you with your personal account.

Please see the following link for more information, including how to contact customer service, for additional assistance.

Info from TurboTax for Debit Card

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Nipzbih

Level 2

I have literally been on the phone calling TurboTax since 8:00 Eastern Time and have yet to speak with a human at this time we are experiencing a whole pandemic and people are losing their homes and I'm not able to access my money when I tried to call I can speak to no one when I go online they tell me my car does not exist I'm very upset I am to a point where I am about to call the IRS and report TurboTax as well as my local news station because this is unfair to everyone who is experiencing this it is not our problem that they don't have enough people to answer their phones or that they think it's okay to just randomly block people's cards because they're not using them at the moment someone needs to help me before I go to hire authorities

DoninGA

Level 15

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc., not provided by TurboTax.

TurboTax is a software company, not a financial institution. TurboTax cannot issue a debit or credit card.

If you have any questions or need assistance with your Turbo Visa Debit Card, visit https://turbodebitcard.intuit.com/ or call toll-free at (888) 285-4169.