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Level 1

Solved

How do u get block off card

Forum|Forum|7 years ago
June 1, 2019
41 replies
101 views

No text available

TurboTax Self Employed Online

Best answer by sbooker

You will need to contact customer service (888) 285-4169 . This is the number for the TurboTax Visa. If you have another card you are inquiring about turn the card over and use the phone number on the back of the card.

Show previous replies

Amietee26

Level 2

Will I still get my stimulus check if my card has a blocked on it I got a new turbo card and I don’t have my stimulus check on it

Jamesmoore19qw

Level 2

How do I remove the block on my card

RonnieceyaH

Level 2

How do I get my card unblocked what my money on there

Addisonjj1123

Level 2

How do I unlock card

april2380

Level 2

Customer service not answering its telling me referral to the link in back of my card

JotikaT2

Employee Tax Expert

I apologize for the inconvenience. There has been a high volume of calls and they are doing their best to respond to everyone.

Please contact Green Dot at the number located at the bottom of the link below. Select Can I get my money off of the Turbo Visa Debit Card to contact a specialist who will be able to assist you.

Contact for assistance with Turbo Visa Debit Card

If calling, please be patient. It might take a number of attempts to get through.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Hcain711

Level 2

did that and they told me to contact you guys and you guys told me it's 40 to 65 days and I can't get a new card and my account is canceled and you're telling me my account won't be closed until the money is off there well the money's on there why won't you just send the money back to the IRS I don't get it I need my money I'm a single mom people are going to be homeless because of tax turbo

Addisonjj1123

Level 2

How can I take block ofg

Baby124boy

Level 2

How do i get this block off my card

Ishx

Level 2

Call the number on the back of your card

Press 2 to to enter card number or social security number followed by a message stating that your account is still blocked.
Press 2 to go back to main menu

Press 4 for more options

Press 5 to file disputes

Press 2 it no being an online order

Press 2 it not being due to unsatisfied with product.
Now that you wasted 4 minutes pressing buttons went a live representative is on. Literally seconds after pressing that last number 2. My account was unblocked in seconds

Ishx

Level 2

Call the number on the back of your card

Press 2 to to enter card number or social security number followed by a message stating that your account is still blocked.
Press 2 to go back to main menu

Press 4 for more options

Press 5 to file disputes

Press 2 it no being an online order

Ishx

Level 2

Call the number on the back of your card

Press 2 to to enter card number or social security number followed by a message stating that your account is still blocked.
Press 2 to go back to main menu

Press 4 for more options

Press 5 to file disputes

Press 2 it no being an online order

Tammy19821

Level 2

I received my 2nd card today cause my first card would not activate, it says to remove blocked card & my information does not match there records ! How do I fix this ? It even says tax refund has been put on my card , I just need to activate my card & remove the block ?? Has anyone else resolved this issue ? This has me worried reading others comments!

queenofking187

Level 2

This doesn't work. It says you need to use the app to figure out why the block is on it and the app says it can't help us because of covid 19! I'm fed up with this crap.

Tammy19821

Level 2

I was told to talk to a representative that's the only way to get my block off! My block is on my card cause I lost my first card & had to have a replacement now I received my new card Saturday morning & while I waited on my new card my money was put on my card , I just need to get my card working now??

queenofking187

Level 2

@Tammy19821 I can't talk to a representative. The number just gives you thr run around. Says my cards blocked to get on the app to fix it. I get on the app and it says it can't help me due to covid 19. I finally found a email and emailed someone last night. I'm waiting on a response. I've had this card since the beginning of the year. Idk why it's blocked like I had just used it.

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