How do I get last years return? Keeps telling me to download but will not open.

Lisa-Stummeier · ‎December 04, 2025

I need my 2024 return filed with turbo tax but gives me an error when I try to open but I get an email saying I accessed my 2024 return?

SteamTrain

@Lisa-Stummeier

1) That email shows up whenever you download any file from an "Online" TurboTax account.

2) If you had actually paid for the "Online" software for 2024, back when you created the tax file, then there should be a 2024 PDF file to download that opens with (almost) any PDF file reader.

3) If you didn't pay for the 2024 "online" software, then all you can download is the .tax2024 datafile from your Online account. To see what's in that file, you'd have to buy, download, and install the 2024 "Desktop" 2024 software, on a full MAC or Windows computer, to open that datafile before printing out whatever was in that datafile.

File Your 2024 Prior Year Taxes with TurboTax Desktop

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

GabiU

Were you able to download your return? Can you provide the screenshot of the error you're getting? ( Be sure to remove all personal information before posting.) If you were able to resolve this or have any more information, let us know!
@Lisa-Stummeier

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Expert does your taxes

Do it yourself

Resources

Support

How do I get last years return? Keeps telling me to download but will not open.