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Rose_100
Returning Member

How do I change my credit card?

 
6 Replies
CassLO
Expert Alumni

How do I change my credit card?

If you are referring to your TurboTax fees, please follow the instructions below:

Here are the steps to changing the credit card on file with TurboTax.

  1. Click on My Account at the top of the online program screen. 
  2. Click on Account Settings.  On  Billing & Shipping Information click edit
  3. Then click on Overview in the box in the upper left. 
  4. Then on Payment Information click on View/Edit

"MarilynG1 Employee Tax Expert"

 

If you are referring to your refund method and have not filed yet, please follow these instructions:

How do I change my refund method?

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sunsets55
Level 3

How do I change my credit card?

you mean, change the design of the card?  well if you bank with wells fargo, you can change the design online.

georgerbecker
New Member

How do I change my credit card?

For 2 days I have tried to input my current credit card but after all information is entered it will not accept continue.

CarissaM
Intuit Alumni

How do I change my credit card?

If you are trying to pay your Turbo Tax fees and still having the same issue, please click here to contact customer support so they may assist you. 

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mikelmask
New Member

How do I change my credit card?

I am having the same problem. The program saves my tax return and then restarts the program back to the filing page.

CassLO
Expert Alumni

How do I change my credit card?

@mikelmask For assistance with this, please contact TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

 

Support can also be reached by messaging them on this page: TurboTax Facebook 

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