Hi, My federal e-file was accepted son Jan 27 but it still saying accepted but under processing on IRS web, what should I do?

[mouin66]

Hi, my federal e-file was accepted on Jan 27 with no refund, but it still saying accepted but under processing on IRS web, what should I do?

[DoninGA · Accepted solution]

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 4 for personal or individual tax questions.
It should then transfer you to an agent.

[Lynnharris54]

But still haven't got it 

Why is that

[JeanneLO]

@Lynnharris54

As stated by @DoninGA you would need to contact the IRS to find out why you have not received your refund if it has been over 21 days.

TurboTax does not receive updates from the IRS once they have accepted your return.