@sabrenahall7 wrote:
When I scroll to my “filed California tax return” it says: Accepted.
Be sure you are looking in the section for tax year 2017 in the section "Your Tax Returns & Documents." You'll need to expand that section to see 2017.
Are you certain they are saying the 2017 return was not received, or are they asking about a 2017 payment not received?
You can phone the TurboTax free Audit Support Center for help with your letter from the California state tax agency. First have them double-check that they are also showing it was efiled successfully and accepted.
Discuss the instructions in your letter with them. And ask them what you need to include with your return when you mail it to the CA state tax agency that proves it was efiled on time and accepted. Do you have any saved email from back then that has the acceptance notice? There may be an "Electronic Postmark" in your return PDF's paperwork that also shows it.
You mentioned a check above, but didn't mention if it was cashed or not. Did you have 2017 California taxes due, and if so, have they been paid? The Audit Support Center can advise you on that, too. You may need to enclose proof that they were paid in the packet you mail to the CA state tax agency.
To get the phone number for the Audit Support Center go to the page linked below, click the blue "Get Help" button, and follow the prompts. The page will say "IRS letters", but they also help with state letters.
https://support.turbotax.intuit.com/irs-notice/audit-support/
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
Also, I'm going to ask one of the SuperUsers actually familiar with California returns to review this thread to see if there is anything else that needs to be considered. @TomYoung Are you please able to review when you are next in the forum in case there are any other suggestions. Thanks!
