For an amended return I only piad money but did not get the amount I was owed.

[rehan661262]

I filed an amneded NY state return. The first one I was owed 18k and the second one I had to give back 12k. Overall the real amount I was owed should have been 6k. However, so far only 12k was taken from me. When will I get the 18k? I tried to use the tracker and calling them but no luck.

[Critter-3]

Did you actually file the amended return BEFORE you received the original refund ?   If you did bad move... you should have waited for them to process the original return and sent the refund before filing the amended return.

And then you filed the amended return and directed the balance due to be debited  AND  they did as you requested.  So review the amended return ... are you sure it reflects the original refund on it (line 78)  or  does is simply show the current balance due ?   

[Opus 17]

If the original return is still being processed, you can look it up here. 

https://www.tax.ny.gov/pit/file/refund.htm

Use the expected amount of refund as filed on the original return.

They likely cased the check with your amended return before they actually processed it, and processing amended returns takes several extra weeks.

If you don't see an answer on the web site, you can try calling.  The last time I called the NYS tax department, I found they were helpful and easy to get ahold of, unlike the IRS. 

[rehan661262]

Line 78 shows 18k.