Did anyones 2019 tax filing disappear. I have the icon but cannot access my half finished turbo tax

[KatrinaLO]

Please log completely out of TurboTax and try clearing your browser's cache.  A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

[LCW2]

All of my files are lost even going back to 2017.

[SForrestLO]

Please see the above response from KatrinaLO

[LCW2]

That did nothing.  All Turbo Tax files going back to 2017 lost.  No other saved files are lost, only turbo.

[LCW2]

Cleared cache and nothing.

[Albert59 · Accepted solution]

They fixed mine. One letter in the license was wrong. Changed it and all came back

[amil]

My 2019 tax file completely disappeared from my iMac Pro. All I have left is a pdf file of it and the hard copy I printed. Using Deluxe, not Premier. HELP!!!!!!

[ChondelLO]

Please see the below FAQ for help.

Find your tax data file in Mac - Community