Debit charge before refund

[KrystalRoaaa]

Hello, 

I am reaching out because I have received multiple notifications about my account being charged for my tax filing through Turbotax. I elected for the charge to be taken out of my tax return once it is sent. I had to file an additional form independently with no assistance from Turbotax. Can you please explain the reason for the charge? Thank you! 

[VolvoGirl]

See What if the IRS reduces your refund or delays it.

https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees.  If you don't pay they will debit your account.  You had to agree to it.

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.