Cancel and refund charge for state efile when return is continually "rejected"

[jowenjr]

TurboTax Premier (Desktop)...paid for efile of state return,  but was unable to complete the efile due to "IRS data base inconsistency" around the AGI.  I have now filed the return with paper, and I am requesting a refund of the charge for the state efile attempt.  I have an order number if there is a human available to help me.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[jowenjr]

thanks for that guidance...is there a "billing" related phone number?

[xmasbaby0]

No---just use the link provided.